Terms and Conditions of Sale

Terms of Sale

Orders placed on BUYPAYSHOP constitute a binding agreement between the company and the buyer based on:

- maximum transparency in the management of orders and payment transactions;

- acceptance of the shipping conditions listed below;

- truthfulness of the data communicated by the buyer during registration. Fancy names or pseudonyms will not be accepted. We guarantee the protection of personal data provided by the buyer.

- Shipment details

- Order fulfillment times

BUYPAYSHOP will proceed to process the order immediately and to ship in accordance with the terms and conditions listed on this site. If particular products are not immediately available for shipment, BUYPAYSHOP will promptly contact the buyer and proceed with one of the following options:

Cancellation of the order and immediate refund of the amount paid by the buyer;

Creation of a new shipment, compatibly with the availability of the items, in agreement with the buyer;

Replacement of the product with items available in stock and available for shipment. Any price differences will be refunded or charged to the buyer.

Delivery times

Orders are handled directly by our Logistics and Shipping Department. BUYPAYSHOP undertakes to ensure timely deliveries, according to the conditions listed on this site or agreed with the buyer. The service includes delivery guarantee, shipment traceability and access to online customer service. The packages will be delivered on the agreed dates and times, unless the recipient is absent or refusal to collect the goods. The first delivery attempt will be made at the address specified at the time of order confirmation (it must include the house number) and requires the signature of a receipt to certify the punctuality and compliance of the delivery. Buyers can request their own shipping code / tracking ID at any time to monitor the order in real time. The request must be sent to the email address buypayshop@gmail.com. To contribute to the efficiency of the service offered by BUYPAYSHOP, the buyer is asked to follow the following precautions to facilitate delivery operations:

Verify that the shipment data is up-to-date and accurate, including information intended for the courier and the specifications useful for easily reaching the delivery address;

Enter a telephone number to facilitate communications between the buyer and the operator in charge at the time of delivery;

Make yourself available for collection on the agreed dates and times or provide an alternative address where the package can be collected and the receipt can be signed.

Returns / Return Policy

BUYPAYSHOP is committed to ensuring the complete satisfaction of the buyer. If you are not 100% satisfied with the product purchased, you can return the item and request a full refund of the amount paid within 30 days of delivery. Just follow this simple procedure:

Send an email to buypayshop@gmail.com and request the Return Authorization Number (RAN), specifying the order number and product code in the email;

Pack the items you want to return and send them to the address that will be communicated to you immediately after the assignment of the Return Authorization Number (RAN).

Shipping costs are fully charged to the buyer, with the exception of products that are broken or damaged at the time of delivery. In the latter case, no shipping costs will be charged.

Once the verification and acceptance of the return has been completed, we will immediately proceed with the refund. Refunds will be made in the same currency used at the time of purchase. Any changes in the amount related to fluctuations in exchange rates or costs applied by PayPal for the transaction will not be refunded.

In order to access the refund of the item, it is necessary to ship the return within 30 days of the delivery date.

Conditions and Return Policy

Items must reflect the original condition of the product and have no scratches, dents or signs of wear. Items must be returned complete with their original packaging and accessories (lids and kitchen utensils). When shipping the return, the packaging must not be used as an outer packaging. In case of defective or non-compliant goods, please follow the steps already mentioned. In this case, BUYPAYSHOP undertakes to reimburse the full amount paid for the purchase of the item and for the costs of shipping and import. In order to verify the characteristics of the goods and to be able to proceed with the refund authorization, BUYPAYSHOP reserves the right to request additional documentation from the customer to support the dispute.

BUYPAYSHOP also reserves the right to refuse return requests that are not in line with the conditions detailed here, also specified in the email containing the return instructions. Non-compliant returns will be sent back to the address associated with the original order.